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> box provided yields "This serial number is already in use". So here I am - frustrated with the utterly useless - barely audible - offshore Adobe "support", seeking assistance to overcome this annoyance and install my licensed and registered PS CS6: HELP, ANYONE? as each entry of the registered serial number returned the responses "please connect to the Internet and retry" or "unable to activate/register this serial number: please contact Adobe Customer Support". Spent over an hour on the phone with Adobe (transferred 7 times), only to be referred to this forum for assistance. Repeated attempts failed, directing me to download a no-longer-in-existence troubleshooting program, which I managed to circumvent by right-clicking "show package contents" on the install program icon, then opening the "Mac OS" folder and launching the install app icon found there.Įach and every attempt to register failed with the alert "not connected to the internet", despite a 1TB download active connection via ethernet and WiFi. Install failed repeatedly, advising I contact Abode Customer Support - which I did, and they graciously replied via email, providing a download link and a serial number (actually, the original SN from my registered copy). Recently, the internal HD (2TB SATA) on that 2015 iMac failed, which necessitated formatting at 2TB SSD in preparation for replacement, and the reinstallation of my various software iterations - including the PS CS6. I ALSO own a licensed copy of Adobe Photoshop CS6 (physical CD and serial number, registered to my account at Adobe), running under OS 10.14 Mojave on a 2015 imac 27".Īs I also own multiple subortinate programs/plug-ins that ONLY run under the legacy CS6 iteration, it 's critical that I retain access on that second iMac. Now launch Acrobat DC and you will not be asked to sign in, but the product will be activated.I currently have a subscription to the latest iterations of Photoshop and Lightroom, running under OS 12 Monterey on an 2020 iMac 27". Serial = Your 24-digit serial number without dashes ( - ) LEID = Find here if you have a different product than Acrobat DC Std/Pro Run the following command:Īdobe_prtk -tool=Serialize -leid=V7AcrobatESR-12-Win-GM -serial=xxxxxxxxxxxxxxxxxxxxxxxx -regsuppress=ss Navigate to the directory where adobe_prtk.exe resides. ![]() It should extract to one file, adobe_prtk.exe. Then download "Adobe Provisioning Toolkit, Enterprise Edition 9.0 for Windows" (there is also a mac version). At the very bottom, there is an item called "PROVISIONING TOOLKIT". Nathan, If you purchased Premiere Pro CS6, you would have received a serial number on the package at that time. It lists all licensed software downloads. I went to my Adobe licensing portal, clicked "Licenses" and "Downloads". Solution: (Assumes that Acrobat DC is installed and you are now facing the Adobe ID "sign in" pop up) If I do not sign in or cancel the dialog, the program will exit. Even when inputting a serial number during the install, the Adobe ID "sign in" box pops up saying it needs my Adobe ID to activate, when the program is launched. I am installing Acrobat DC Standard and Acrobat DC Pro volume, using the media and the serial numbers provided in my Adobe portal. Of course, we bought from a seller who never provides us with access to anything (including the installer itself) until we email back and forth with an inept sales person. I am going to try to hunt down the toolkit and try what kingitsc85 suggested. I was running Acrobat DC Classic MUI 15.006.30172, released May 10th. I am forced to sign in to an Adobe Account to use a volume licensed copy of Adobe Acrobat DC that was granted an offline exception via Acrobat Customization Wizard DC. However, signing out deactivates the software entirely, and puts me back at square 1. ![]() "Sign In" was gone, and I was able to sign out via the menu. I was greeted with another, different prompt about Adobe collecting user information. And it still said "Sign In" at the top right. Within Acrobat, the UI still said "Sign In" at the top right. Upon signing in, I was greeted with a prompt telling me that Adobe by default will be collecting user information and that I'd have to go into the Adobe account settings to opt out. I could not use our volume licensed copy of Acrobat without signing in. Even manually checking the registry settings in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2015\FeatureLockDown\cServices and restarting the PC did not fix it. I was unable to do anything without signing in. Today, with a PDF open, I received the "You must sign in to activate" prompt. We have used the customization wizard to apply the license, grant an offline exception, and to disable all services.
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